Refund Policy
Effective Date: 15/11/2023
1. Introduction
Welcome to https://osnicembroidery.co.uk, operated by Osnic Embroidery. This Refund Policy explains the terms and conditions under which we accept returns and provide refunds for products or services purchased through our website.
2. Eligibility for Refund
We want you to be satisfied with your purchase. Our refund policy is as follows:
- Faulty or Defective Products: If the product you receive is faulty or defective, you may be eligible for a refund, replacement, or repair, as determined by Osnic Embroidery.
- Change of Mind: We understand that circumstances may change. If you change your mind about a purchase, we may, at our discretion, consider a refund or exchange. However, this is subject to the conditions outlined in this policy.
3. Conditions for Refund
To be eligible for a refund or replacement, you must:
- Notify us of the issue within [number of days, e.g., 14 days] of receiving the product.
- Provide proof of purchase, such as a receipt or order confirmation.
- Return the product in its original condition, including packaging.
4. Exclusions
The following items are not eligible for a refund unless faulty or defective:
- Downloadable Products: Once downloaded or accessed.
- Customized or Personalized Products: Products made to order or modified based on your specifications.
5. Refund Process
If you meet the conditions for a refund, we will process it as follows:
- We will examine the returned product.
- If eligible, we will issue a refund to the original payment method.
- The time it takes for the refund to be processed may vary.
6. Contact Us
If you have any questions about our Refund Policy, please contact us at info@osnic.co.uk.
7. Changes to This Policy
We may update our Refund Policy from time to time as required.
